SHIPPING & RETURNS
SHIPPING POLICY
We strive to ensure your order reaches you in a timely manner and in perfect condition. We use secure packaging to protect your purchase and offer various shipping options to meet your needs. Our shipping information is as follows:
We use NZPost Courier for our Express Overnight (non-signature) - please allow 1-3 working days for delivery.
Economy with NZpost (letterbox delivery) - please allow 3-5 working days.
Busy holiday periods may result in delayed delivery times.
​
Australia shipping times, between 5-10 working days. Includes track and trace.
Rest of the world, between 5-15 working days. Includes track and trace.
​
RETURN & EXCHANGE POLICY
We want you to love your purchase from Satori Jewellery. If for any reason you are not completely satisfied, we offer a hassle-free return and exchange policy. Simply contact us within 30 days of receiving your order to arrange for a return or exchange. We believe in making the process straightforward and transparent to ensure your confidence in shopping with us.
Your satisfaction is important to us. If you have any questions about our return and exchange policy, feel free to reach out to our team at satorijewellery@outlook.com