Question 1

Is it possible to cancel my order after it's been placed?

Accepted Answer

Once your order is placed, it starts processing, so we can't cancel it. But you can return it within 30 days for a full refund or exchange. Check our returns policy for more details. We want you to be completely satisfied with your purchase.

Question 2

How can I make changes to my order after placing it?

Accepted Answer

We get it, sometimes things change! Email us within 1 hour of placing your order to update an item or postal address. Note: This excludes weekends, and we'll reply on Monday morning. During peak periods and public holidays, there might be delays. Thanks for your patience!

Question 3

What should I do if I didn't get a confirmation email for my order?

Accepted Answer

Didn't get a confirmation email? First, check your spam folder. If it's not there, email us at [satorijewellery@outlook.com](mailto:satorijewellery@outlook.com) with your order details and the name it was placed under. We'll help ensure your order is processed and you get all the info you need.

Question 4

What's the process for returning an item?

Accepted Answer

You have 30 days to return full-priced items in their original condition. Email us at [satorijewellery@outlook.com](mailto:satorijewellery@outlook.com) with your order details and reason for return. Send items to: Satori Jewellery, 9A Eastcliffe Road, Castor Bay, Auckland, 0620.

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